Contact Center Representative, Full Time, Alpena

About the role

Be the voice of our credit union! As a Contact Center Representative, you'll deliver exceptional service over the phone, assist members with their financial needs, answer questions, solve problems, and connect members with products and services that help them reach their goals—all while creating a positive experience with every call.

You're perfect if you

• Love helping people and finding solutions
• Communicate clearly and confidently
• Stay organized and detail-oriented in a fast-paced environment
• Enjoy building relationships and identifying opportunities to help members
• Have customer service, call center, or financial experience (bonus points!)

Why you'll love it here

• Sales goals that actually make sense
• No cold calling—just helping our members!
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package
• Supportive team culture that wants to see you succeed

Requirements

• Must possess and maintain a valid driver’s license
• Previous credit union, financial institution, cash handling, customer service, sales or related experience