Contact Center Representative (Customer Agent I)

Responsibilities

• Advising customers, either verbally or in writing, information or procedure required for the title, tag, or registration.
• Responding to customers’ inquiries from the public, branch offices, license agents, courts, attorneys, and insurance companies resulting from visits to the branch office.
• Accessing databases and software programs to obtain information and enter information.
• Providing accurate answers concerning various MDOT MVA divisions.
• Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request.
• Informing customers of various documents needed to process title and tag applications, liens, bill of sale, and other ownership documents.
• Assessing Call Tracking System and Outlook emails.

Qualifications

• Education: Graduation from a standard high school or possession of a high school equivalency certificate.
• Experience: One (1) year of customer service work experience.

Additional Information

To Apply: Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd. The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.