Contact Center Representative

Job Summary

The work-from-home Contact Center Representative handles inbound and outbound calls for customers seeking a commercial insurance quote for their small business. This role requires a minimum of two years of customer support experience and excellent communication skills.

Job Requirements

• Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
• Follow communication scripts and use knowledge of products and services to go off-script when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Maintain daily qualitative and quantitative targets for service, productivity, and quality standards

Qualifications

• Minimum of 2 years of experience providing customer support in a call center or similar environment
• Minimum of 2 years working from home
• High School diploma or equivalent
• Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software
• Strong typing and data entry skills
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice
• Strong time management and decision-making skills

Pay

$14/hour

Equipment Requirements

• Must have a desktop or laptop
• Access to high-speed internet
• Dedicated noise-free workspace
• RAM (physical memory): minimum 8 GB

Inclusion

Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers.