Contact Center Representative

About the role

Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags recall appointments and provide all necessary dealership information. Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease. Accurately document customer concerns to create detailed cases. Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched. Collaborate with teammates for continuous feedback and professional growth. Handle settlement calls with utmost professionalism. Provide comprehensive support and details on claims. Utilize call center software to efficiently manage interactions and data.

Responsibilities

• Coordinate airbags recall appointments and provide all necessary dealership information.
• Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes.
• Accurately document customer concerns to create detailed cases.
• Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
• Collaborate with teammates for continuous feedback and professional growth.
• Handle settlement calls with utmost professionalism.
• Provide comprehensive support and details on claims.
• Utilize call center software to efficiently manage interactions and data.

Requirements

• Must be able to work with a team and on their own.
• Must be able to type 35WPM minimum.
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience.
• Good decision making skills - must be able to work independently with little supervision.

Qualifications

• Top Skills Details: Customer service, Escalations, Computer Navigation, Computer savvy.

Skills

• Additional Skills & Qualifications: Must be able to work with a team and on their own.
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience.
• Good decision making skills - must be able to work independently with little supervision.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Schedule

Your availability is required Monday-Friday from 6am-5pm across various schedules.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.