Contact Center Representative

About the role

SII is a leading provider of turnkey contact center infrastructure solutions and IT services. We have helped US Government agencies and commercial businesses improve customer satisfaction through our solutions and services. This position offers a professionally and financially rewarding career in a fast-paced, growing industry.

Responsibilities

• Confer with customers by telephone to provide information and conduct research to resolve questions.
• Verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions.
• Use Customer Relationship Management (CRM) software and research extensive commercial and government databases.

Requirements

• Must be a US Citizen and able to obtain a public trust security clearance.
• Proven knowledge and experience in providing customer service, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction.
• Knowledge of the structure and content of the English language, including the ability to write clear documentation of calls.
• Adept at active listening, effective speaking skills to convey information effectively, and being service-oriented, actively seeking ways to help and resolve problems.
• Strong reading comprehension skills to understand work-related documents.
• Critical thinking skills to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role preferred.

Skills

• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in CRM software and database research.

Benefits

• Competitive pay starting at $17.20 per hour.
• Performance-based incentives, including 10 paid holidays per year.

Pay

• $17.20 per hour.

Schedule

• Shifts between 2:30am to 11am and 11am to 7:30pm, including weekends and holidays.

Call Center Representative

This position requires a call center representative who must be available to work between 2:30am to 7:30pm MST (7) days per week, 365 days per year.

Work Authorization/Security Clearance

Must be a US Citizen and able to obtain a public trust security clearance.

Equal Opportunity Employer

SII is committed to fostering an inclusive environment and offers competitive pay and performance-based incentives, including 10 paid holidays per year.

Background Check

Must be able to pass a federal background check that includes a credit check.