Contact Center Representative

Responsibilities

• Taking inbound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
• Performing outbound calls to verify the authenticity of received documents.
• Utilizing standard technology such as computer, telephone, email, and web browser to complete work tasks.
• Completing basic data entry in a computer terminal related to phone inquiries such as clicking buttons to confirm answers.
• Refer escalated calls as needed to supervisor.

Qualifications

• A high school diploma or GED equivalent is required.
• At least six (6) months of customer service experience is required; call center experience is preferred.
• You must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
• Past or present Department of Homeland Security clearance is preferred.
• The ability to communicate clearly and professionally in both English and Spanish is required.
• The ability to pass a federal background check is required.

Home Office Requirements

• A hardwired internet (ethernet) connection is required.
• An internet speed of 25mbps or higher is required (you can test this by going to www.speedtest.net).
• A private work area and adequate power source are required.