Contact Center Representative
Systems Integration, Inc. (SII) · Houston, TX · 2 mo ago
RemoteRemoteCustomer ServiceFull-time
About the role
The role involves handling customer inquiries via phone and email, providing support and resolving issues efficiently.
Responsibilities
- Handle incoming calls and emails from customers
- Provide prompt and accurate responses to customer queries
- Resolve customer complaints and escalate issues as necessary
- Follow up with customers to ensure satisfaction
Requirements
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office applications
- Ability to work independently and under pressure
- Knowledge of basic call center software
Qualifications
- Bachelor’s degree in Business Administration, Communications, or related field
- Minimum 1 year of customer service experience
Skills
- Customer service skills
- Problem-solving abilities
- Technical proficiency (e.g., CRM systems)
Benefits
- Flexible schedule
- Health insurance
- Professional development opportunities
Pay
$18.00 - $20.00 per hour
Schedule
Part-time, flexible hours available
Contact Us
To apply, please fill out the form below or contact us at [insert contact info]