Contact Center Representative

Responsibilities

• Making and receiving calls to/from customers to match to a particular service
• Overcoming objections to successfully complete the transaction
• Following pre-defined scripts to ensure accurate information and superior customer service
• Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures
• Answering inquiries of customers by clarifying desired information; researching, locating, and providing information
• Keeping equipment operational by following established procedures; reporting malfunctions
• Updating job knowledge by participating in educational opportunities to achieve or exceed performance measures
• Providing insight and feedback to Team Lead to improve upon current systems and processes

Requirements

• Core Qualifications: High school diploma or GED required; 3+ years of experience in sales, call center, or customer-facing role preferred
• Communication & Sales Skills: Demonstrated ability to communicate clearly and professionally over the phone or in person with a high volume of daily interactions; strong active listening skills to identify customer needs and align solutions effectively; proven ability to overcome objections and guide conversations toward a successful outcome
• Performance & Productivity Expectations: Ability to meet or exceed defined performance metrics, including: Conversion rate / sales performance; Call quality adherence; Productivity (calls per hour, talk time, etc.); Comfortable working in a structured, script-driven environment while maintaining a natural customer experience
• Technical & Operational Skills: Strong computer proficiency, including ability to work across multiple systems simultaneously (CRM, dialer, internal tools); comfortable navigating fast-paced, performance-driven call center systems and workflows
• Work Environment & Physical Requirements: Ability to remain seated and engaged for extended periods (up to 10 hours per day) while handling continuous phone interactions; ability to maintain focus and performance in a high-volume, production-oriented environment; should be able to work between 8a-8p Mon-Sunday; Five-day work weeks and 40 hours per week
• Professional Attributes: Strong reliability and attendance with ability to adhere to scheduled shifts; coachable and receptive to feedback, with demonstrated ability to improve performance over time; team-oriented mindset with a willingness to contribute to team goals and share best practices; results-driven with a sense of urgency and personal accountability for outcome

Qualifications

None specified

Skills

Not specified

Benefits

Not specified

Pay

The expected hourly rate for this position is $25/hr. This hourly range is an estimate, and the actual hourly rate may vary based on the Company’s compensation practices.

Schedule

This position is full-time, five days a week, and 40 hours per week.