Contact Center Representative
Mountain Credit Union · Candler, NC · 2 mo ago
On-siteCustomer ServiceFull-time
About the role
Responsible for providing exceptional customer service through phone and chat interactions.
Responsibilities
- Handle inbound and outbound calls from customers
- Resolve customer inquiries and issues efficiently
- Follow up with customers to ensure satisfaction
- Adhere to company policies and procedures
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to work flexible hours including evenings and weekends
- Proficiency in Microsoft Office applications
Qualifications
- Experience in customer service preferred
- Strong problem-solving and organizational skills
- Passion for helping others
Skills
- Customer service orientation
- Effective communication skills
- Technical proficiency with CRM systems
Benefits
- Comprehensive health insurance
- Flexible schedule options
- Professional development opportunities
Pay
- $15.00 per hour
Schedule
- Variable shifts including evenings and weekends
Contact Information
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