Contact Center Representative

Overview

Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you!

Responsibilities

• Handle inbound and outbound phone calls.
• Aid customers with inquiries and issues.
• Maintain detailed records of customer interactions.
• Meet performance targets.
• Coordinate with insurance verification and pre-certification to assist patients with insurance questions.
• Work with center staff to coordinate STAT add-on exams.
• Maintain scheduling knowledge and requirements for procedures.
• Solicit feedback from the supervisor/manager to assess the quality and effectiveness of work.
• Organize and manage time effectively to optimize productivity.
• Meet departmental scheduling and quality goals in accordance with policy and procedures.
• Accept change in a positive manner and implement change with positive results.
• Maintain composure in difficult situations.
• Use best judgement to resolve patient problems or refer issues to department supervisor/manager.
• Answer phone calls from outside clinicians, requesting information.
• Take requests from referring physicians scheduling procedures.
• All other duties as assigned.

Qualifications

• Education: High School Diploma or GED
• Prior Experience: 1 year experience in a related field
• Special Qualifications: Ability to understand basic medical terminology, excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment, ability to organize and prioritize work in a stressful environment, ability to work effectively as a member of a team and is self-directed, good problem-solving skills, basic medical terminology, exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers, basic knowledge of hospital performed procedures.