Contact Center Representative

About the role

This position is an office-based role within Legacy Community Federal Credit Union. Located in Birmingham, Legacy serves the greater Birmingham area and is the official credit union of the University of Alabama at Birmingham. Our mission is to help members Craft their Legacy by offering tailored financial solutions.

Responsibilities

• Assist members with telephone requests for account information, product inquiries, problem resolution, and basic monetary transactions.
• Provide exceptional customer service by addressing member needs and concerns.
• Recommend and sell products and services as needed.
• Direct members to appropriate departments for specific information and services.
• Perform administrative tasks such as data entry and record keeping.

Requirements

• Prior customer service experience
• High school diploma or equivalent
• One to three years of similar or related work experience
• Prior telephone experience preferred

Qualifications

• Strong communication skills
• Ability to handle multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Basic computer skills including keyboarding and data entry

Skills

• Excellent verbal and written communication skills
• Customer service orientation
• Problem-solving abilities
• Attention to detail

Benefits

• Health and dental insurance through BCBS of Alabama
• Company-paid Long-Term Disability, Short-Term Disability, and Life insurance
• 401(k) with discretionary match
• Cash Balance Defined Benefit Plan and Trust
• 12 paid holidays
• 12 vacation days
• 10 sick days

Pay

Competitive pay based on experience and qualifications.

Schedule

Monday through Friday, 8:00 am - 5:00 pm.

Application

To apply, please submit your resume and cover letter to [insert email address].