Contact Center Representative
About the role
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. Join Our Team as a Contact Center Representative! We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you!
Responsibilities
- Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
- Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
- Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
- Uses analytical skills and technical resources to anticipate and resolve patient requests.
- Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.
Requirements
- One year of customer service experience
- Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
- Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.
Qualifications
- One year of customer service experience in a hospital or medical office
- Mandatory: One year of customer service experience in a hospital or medical office
- Medical terminology helpful
- Experience working with Electronic Medical Records (EMRs)
Skills
- Computer Literacy
- Customer Service
- Collaboration
- Electronic Medical Records (EMR)
- Data Entry
- Problem Solving
- Communication (Written/Oral)
- Detail Oriented
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.
Pay
The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.85 - $25.61
Schedule
This is a fully remote position. The Contact Center is open Monday - Friday 7:00am – 7:00pm and Saturday/Sunday/Holidays, 7:00am – 5:00pm. Your actual work shift will be determined near the end of your training period so you must be flexible to work any days/hours in which we are open.