Contact Center Representative

CoVantage is seeking a full‑time Contact Center Representative to work onsite at one of our Antigo, De Pere, Neenah, or Wausau branches. In this role you will deliver an outstanding experience to members seeking service by phone and online channels, assisting with deposit services, consumer loans, virtual services, and more.

Responsibilities

• Field phone calls, voicemails, e‑mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and other services.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members while maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Experience in a service or sales‑related capacity.
• Strong written and verbal communication skills; ability to work with a wide variety of people daily.
• Organized, efficient, and accurate in a fast‑paced work environment.
• Proficiency with Microsoft Office and Windows software programs.

Pay

$18.00 – $30.79 per hour; starting rate based on related experience and qualifications.

Benefits

• 401(k) employer match of up to 200%.
• Annual bonus of up to 4% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.

Schedule

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7 p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.