Contact Center Representative

About the role

CoVantage is seeking a full‑time Contact Center Representative to work onsite at one of its Antigo, De Pere, Neenah, or Wausau branches. The representative delivers an outstanding experience to members through phone calls and online channels, assisting with deposit services, consumer loans, virtual services, and more.

Responsibilities

• Field phone calls, voicemails, e‑mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and other services.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members while maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Experience in a service or sales‑related capacity.
• Strong written and verbal communication skills; ability to work with a wide variety of people daily.
• Organized, efficient, and accurate in a fast‑paced environment.
• Proficiency with Microsoft Office and Windows software programs.

Pay

The hourly rate ranges from $18.00 to $30.79, with the starting pay based on related experience and qualifications.

Benefits

• 401(k) employer match of up to 200%.
• Annual bonus of up to 4% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.

Schedule

Rotating schedule covering Monday through Friday, 7 a.m. – 7 p.m., with multiple Saturday shifts each month from 8:30 a.m. – 12 p.m.