Contact Center Representative

About the role

CoVantage is seeking a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah, or Wausau branch. In this role, you'll deliver an outstanding experience to members seeking service by phone and online channels, assisting with deposit services, consumer loans, virtual services, and more. Join us in a fast-paced and rewarding environment dedicated to our members.

Responsibilities

• Field phone calls, voicemails, emails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Requirements

• A high school diploma or equivalent.
• Experience working in a service or sales-related capacity.
• Strong written and verbal communication skills and the ability to work with a wide variety of people daily.
• Ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficiency with Microsoft Office and Windows software programs.

Bilingual fluency is preferred but not required.

Pay

$18.00 – $30.79 per hour. Starting pay rate will be based on related experience and qualifications.

Schedule

Rotating schedule covering Monday through Friday from 7 a.m. to 7 p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Benefits

• 401k employer match of up to 200%.
• Annual bonus of up to 4% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.