Contact Center Representative

About the role

CoVantage is seeking a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah or Wausau branch. The role involves delivering an outstanding experience to members seeking service by phone call and online channels, assisting with deposit services, consumer loans, virtual services, and more in a fast‑paced, rewarding environment.

Responsibilities

• Field phone calls, voicemails, e‑mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members while maintaining member confidentiality.

Qualifications

• High school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Experience working in a service or sales‑related capacity.
• Strong written and verbal communication skills; ability to work with a wide variety of people daily.
• Organized, efficient, and accurate in a fast‑paced work environment.
• Proficient with Microsoft Office and Windows software programs.

Pay

The hourly rate ranges from $18.00 to $30.79, with the starting pay based on related experience and qualifications.

Benefits

• 401(k) employer match of up to 200%.
• Annual bonus of up to 4% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.

Schedule

Rotating schedule covering Monday through Friday, 7 a.m. – 7 p.m., with multiple Saturday shifts each month from 8:30 a.m. – 12 p.m.