Contact Center Rep (PART TIME)

MUST RESIDE IN BELLEVUE, NE

About the role

We are seeking customer-focused, detail-oriented individuals to join our Contact Center team supporting a well-established retail and consumer goods organization known for its premium products and exceptional customer experience. This is a great opportunity for someone looking to earn extra income on weekends, gain additional customer service experience, or supplement another part-time position during a busy seasonal period.

Schedule

• Part-time weekend position
• Availability between 8:00 AM and 8:00 PM on Saturdays and Sundays
• Additional 4-8 hours/week available within business operating hours if interested

Four days of paid onsite training: Tuesday through Friday, 9:00 AM to 4:00 PM. Position transitions to remote/work from home following successful completion of training.

Responsibilities

• Handle a high volume of inbound customer calls
• Assist customers with placing orders accurately and efficiently
• Respond to questions regarding products, pricing, promotions, discounts, and availability
• Support customers with returns, exchanges, and company policies
• Resolve routine issues and escalate more complex customer concerns when needed
• Maintain a professional, patient, and empathetic approach with customers
• Accurately document customer interactions and order information in company systems
• Stay informed on products, services, promotions, and ordering procedures
• Utilize downtime between calls to increase product knowledge
• Meet established customer service, quality, and productivity goals in a fast-paced environment

Requirements

• Previous customer service experience
• Call center, customer support, or contact center experience preferred
• Strong verbal and written communication skills
• Accurate data entry skills and attention to detail
• Comfortable navigating multiple computer systems simultaneously
• Ability to provide exceptional service while managing call volume
• Proficiency with Microsoft Office products preferred
• Strong computer and typing skills preferred
• Experience supporting retail, e-commerce, or order management customer preferred

Pay

The pay range for this position is $16.50/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)