Contact Center Product Manager w/ AI

Exciting opportunity to build a next-generation enterprise Contact Center leveraging Google CCAI and other AI tools and processes.

About the role

Contact Center Product Manager with AI experience focused on AI research and practical, real-world applications. Emphasis on building, deploying, and maintaining AI systems—particularly in generative AI, Retrieval-Augmented Generation (RAG), and machine learning—rather than just researching algorithms.

Responsibilities

• Build, deploy, and maintain AI systems for a next-gen enterprise Contact Center.
• Apply generative AI, Retrieval-Augmented Generation (RAG), and machine learning in real-world applications.

Requirements

• Work onsite in downtown Dallas.
• 12+ month duration.
• 5+ years of relevant experience.

Skills

• AI experience, particularly in generative AI, RAG, and machine learning.
• Contact center domain knowledge.

Pay

$55 - $70 per hour.

Schedule

9 AM to 5 PM.

Qualifications

Bachelor’s degree required.

Benefits

• Comprehensive benefits package, including medical, prescription, dental, and vision coverage.
• AD&D and life insurance.
• Short-term disability.
• 401K plan (eligibility-based).

Pay offered to a successful candidate will be based on education, work experience, work location, specific job duties, and certifications.