Contact Center MSR

Key Responsibilities

• Act as the primary liaison between members and the credit union, delivering excellent service across multiple channels.
• Open new accounts, process loan applications, and provide accurate account information.
• Handle inbound inquiries via calls, chats, and tickets, while also making outbound calls as needed.
• Perform daily financial transactions and proactively cross-sell credit union products and services.

Qualifications

• Education: High school diploma or equivalent (GED) required.
• Experience: Minimum one year of experience as a Teller, Member Service Representative (MSR), or in a telephone/sales-focused role.
• Skills: Strong verbal and written communication skills, attention to detail, multitasking ability, PC proficiency, familiarity with standard office equipment (fax, copier, telephone, etc.), and comfort working in a financial institution call center. Must be able to lift up to 25 lbs and travel occasionally.

Why Join Us?

• Comprehensive Benefits: Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.
• Work-Life Balance: No weekend work required!
• Professional Growth: Take advantage of education assistance and numerous opportunities for career advancement.
• Employee Perks: Benefit from discounts on loans and many free services.
• Salary: $22-23/hour