Contact Center Manager - Northern Virginia - Hamaker Court

About the role

Participates in planning, implementation, management and evaluation of service/department activities for Children's National Hospital in accordance with accepted national standards and administrative policies.

Responsibilities

• Implements strategic plan through management of day-to-day operations of department/service area.
• Troubleshoots operational issues and develops action plans to resolve.
• Collaborates with Director on significant operational issues/barriers.
• Assists Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
• Administers programs within budgetary guidelines.
• Evaluates current as well as new program initiatives for effectiveness, feasibility and cost.
• Develops staffing plans/schedules to optimize productivity and ensure quality services.
• Ensures compliance with CNMC policies and procedures, and regulatory standards.

  Qualifications

  • Minimum Education: Bachelor's Degree (Required)
  • Minimum Work Experience: 5 years of progressive experience in financial/billing with one year of supervisory experience (Required)

  Benefits

  Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
  Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
  Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
  Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
  Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

  Pay

  The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy.

  Schedule

  Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
  Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
  Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.