Contact Center Data Analyst

Responsibilities

• Evaluate and improve U-Haul’s products and services through big data analytics and scientific rigor.
• Create mathematical or simulation models of problems, relate constants and variables, and apply judgment and statistical tests.
• Collaborate with senior managers and decision makers to identify and solve problems and clarify management objectives.
• Present results of mathematical modeling and data analysis to management or other end users.
• Develop and apply time and cost networks to plan, control, and review large projects.
• Design, conduct, and evaluate experimental operational models in cases where models cannot be developed from existing data.
• Communicate complex technical concepts to stakeholders with confidence and integrity.
• Work with business stakeholders to determine metrics for evaluating the models.
• Build data visualizations, reports, and presentations.
• Rapidly learn and implement new technologies and tools.
• Lead data initiatives across U-Haul.

Qualifications

• Master’s degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience.
• Proven experience in SQL and Python.
• Proven experience in Power BI and Databricks.
• Proven experience processing and analyzing structured and unstructured data.
• Substantial depth in one or more of the following techniques with past industry projects and/or academic research: statistical and machine learning techniques.
• The ability to communicate and present both orally and in writing, and comfortability with ambiguity and change.
• A high degree of drive, energy, self-confidence, commitment, and flexibility.

Pay

U-Haul offers a comprehensive benefits package including medical insurance, prescription drug plans, dental & vision plans, and more.

Schedule

The position is local to the corporate campus in Phoenix, AZ and is not eligible for fully remote work.