Contact Center Customer Service Representative

About the role

Killeen, TX MCI is a fast-growing tech-enabled business services company offering CX, BPO, and XaaS solutions across various industries. As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and represent respected brands professionally.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish.

Benefits

MCI offers a variety of benefits including health benefits, disability insurance, life insurance, and retirement savings programs. Additionally, there are incentives like cash bonuses and prizes, and opportunities for career growth and training.

Pay

Starting compensation is based on experience, and details are provided upon application.

Schedule

The role operates in a professional office environment with occasional travel to MCI locations. Positions require authorization to work in the country where the job is based and may require a background/security investigation and drug screening.

Skills

• Customer service experience.
• Communication and interpersonal skills.
• CRM systems and call center tools.
• English and Spanish fluency.

Company Culture

MCI fosters a supportive and inclusive environment where employees can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Contact

To apply, complete a full application on our company careers page, including all screening questions and a brief pre-employment test. For more information, visit our careers page or contact Human Resources.