Contact Center Customer Service Representative

About the role

MCI is a fast-growing tech-enabled business services company offering CX, BPO, and XaaS solutions across various industries. We are seeking a Customer Service Representative who can handle customer inquiries, resolve issues, and represent our respected brands professionally.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• At least 1 year of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish.

Benefits

MCI offers a variety of benefits and incentives, including health benefits, disability insurance, life insurance, and retirement savings programs. We also provide paid time off, incentives, and training opportunities.

Pay

Starting compensation is based on experience, and details are provided upon application.

Schedule

The schedule is flexible and can accommodate the needs of the candidate.

Skills

Key skills include excellent communication, problem-solving abilities, and the ability to work in a fast-paced environment.

Benefits

MCI provides a supportive work environment, career growth opportunities, and a competitive compensation package.

Pay

Compensation is competitive and based on experience.

Schedule

The schedule is flexible and can accommodate the needs of the candidate.

Skills

Key skills include excellent communication, problem-solving abilities, and the ability to work in a fast-paced environment.

Company Culture

MCI fosters a culture of respect, inclusivity, and continuous learning. We value our team members and provide opportunities for growth and development.