Contact Center Customer Care Agent

Responsibilities

• Working with complex systems and/or processes: Salesforce, RTP, Five9, Aspenware, & EZLinks.
• Sell, service, and provide support for all RTP/Aspenware Products (Season Pass, Tickets, Special Event Tickets, SnowSports Products, Equipment Rental Products etc).
• Support Guest Service, SnowSports School, and the Rental Department; answer incoming phone calls/cases that are guest service related.
• Answering questions and concerns with accurate information to satisfy the customers' questions and concerns.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.
• Able to multi-task and pay close attention to detail.
• Strong organizational skills are a must.
• Consistently carrying out the directions of a supervisor; sales coaching.
• Guide callers through troubleshooting, navigating the company’s web site, or using the products or services.
• De-escalate situations involving dissatisfied customers; offering patient assistance and support.
• Solving new or unfamiliar problems; tactfully avoiding disagreements or conflicts.
• Making decisions independently.
• Assuring compliance with laws and company policies and regulations; being responsible for the security of company property.
• Provide support to other departments through job sharing when needed.

Qualifications

• Previous customer service experience and knowledge of RTP, Salesforce, Five9, and Aspenware is preferred but not required.

Pay

$17 to $19 per hour, depending on experience and qualifications.

Benefits

• Free Ski Pass and access to other Boyne Resorts Resort discounts on dining, retail, lodging, and spa.
• Eligibility for affordable team member housing.

Schedule

Seasonal position with opportunities for full-time or part-time, with shifts on Fridays, Saturdays, Sundays, Mondays and holidays.