Contact Center Banker - Kingwood, Texas
About the role
As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring.
What you'll do
- Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
- Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals.
- Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations.
- Strive to provide solutions for immediate and long-term needs on every contact.
What's in it for you
- The foundation you need to start your career in banking - a skillset you can use to improve customer's lives by helping them make better financial decisions.
- Comprehensive and ongoing training that provides you with opportunities to learn and grow.
- Ongoing feedback/coaching, mentoring and development from leaders that care.
- Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.
Who we are
Our Core Values define our culture: Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better. We serve our communities and encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way. We are an industry leader in Associate Engagement and Customer Engagement (Awards and Recognition by Gallup/JD Power).
Requirements
- High school diploma or GED
- Onboarding includes three weeks' instructor led and two to four weeks on-the-job training
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
Remote work technical requirements
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Skills and competencies
- Ability to adhere to policies, procedures, and guidelines
- Ability to recommend different products and services to customers
- Ability to multi-task and work in a fast-paced environment
- Ability to solve problems
- Ability to work a flexible schedule which includes all hours of the contact center
- Basic computer skills with the ability to navigate various systems
- Effective time management skills
- Excellent communication skills (verbal and written)
- General knowledge of basic banking, electronic banking and/or credit card services
Preferences
- One (1) year customer service or production experience
Compensation
Minimum $39,680.30 USD | Median $47,663.40 USD. This job is not incentive eligible.
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Location
Kingwood Annex, Kingwood, Texas