Contact Center Assistant Manager

Essential Duties and Responsibilities

• Supervises the workflow of daily routine operations.
• Aids in directing staff in their daily work efforts.
• Schedules staff to ensure efficient workflow and high service levels are met.
• Completes research and resolves documentation errors or discrepancies.
• Offers overrides related to difficult transactions and collaborates with the contact center manager to oversee staff performance.
• Provides information to members on accounts, payments, interest rates, vehicle valuations, loan options, savings programs policies, procedures, and routes calls to necessary personnel.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assumes responsibility for related duties as required or assigned.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.