Contact Center Agent

About the role

GoHiya needs a Contact Center Agent who can make customer resolution dependable across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies contact center case handling within operations to live work, prioritizing accuracy and traceable follow-through over superficial speed.

Responsibilities

• Maintain the workflow by helping the team resolve routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with enough context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.
• Review the workflow by examining available case history before responding.

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Skills

• Follow-Up and Queue Management: Confidently carry out case handling within operations.
• Knowledge Base: Apply without losing track of exceptions, owners, or deadlines.
• Multichannel Support: Document decisions clearly so teammates can follow the reasoning.
• Service Quality Operations: Use sound judgment, especially when escalation is required instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, entry-level, 100% remote within the United States.