Consumer Services Supervisor - Job# 133

About the Role

Provides information, advocacy, and service arrangement for consumers and families. Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.

Responsibilities

• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Education & Experience

• Bachelor's Degree in psychology, social work, sociology, or related human services field or in a related field plus five years of Regional Center experience OR
• Master's degree in psychology, social work, sociology, or related human services field or in a related field plus two years of related professional/leadership experience OR
• Master's Degree in an unrelated field plus three to five years of related professional/leadership experience
• Three years of professional experience should include service coordination at a Regional Center or related experiences
• Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.
• A valid CDL and transportation, or acceptable substitute, required for this position.

Skills & Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Essential Requirements

• Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location.
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings required.
• Valid California Driver's License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance: Generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance: NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. Dental PPO plan also available with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan: NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off: Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays: NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.
• Professional development opportunities and growth, including variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
• NLACRC values and celebrates diversity.

Pay

This position is non-exempt. Regular Salary: Annually $87,661.04 - $124,259.50