Consumer Services Coordinator (Case Management) for Riverside Adult South

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) coordinates services and supports for persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position serves consumers in the Riverside Adult South area, including Lake Elsinore, Wildomar, Aguanga, Anza, Pine Cove, Temecula, Murrieta, Winchester, Homeland, Idyllwild, and Mtn Center. Mileage reimbursement for business travel is provided monthly.

Responsibilities

• Provide case coordination services for consumers, utilizing Person-Centered Planning strategies to create and execute Individual Program Plans (IPP), generate progress reports, and conduct annual reviews.
• Evaluate consumer progress and update IPPs as needed, including creating and implementing IPP Addendums.
• Provide advocacy services to consumers and their families, attending relevant meetings (e.g., IEP, ITP, IHC) and preparing necessary paperwork.
• Utilize generic resources on behalf of consumers and their families.
• Complete individual or family crisis intervention and document activities appropriately.
• File Special Incident Reports promptly and inform representatives of other agencies as needed.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT, and others.
• Complete placement and liaison activities as required, ensuring Medicaid Waiver standards are maintained and documentation is up-to-date.
• Arrange placements in residential facilities, day programs, or other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits (ICRC 513 form) and refer identified issues to Quality Assurance or Resource Development and Transportation Program.
• Keep the manager informed of caseload status, community activities, and unusual or difficult case situations.
• Participate in case conferences, interagency meetings, and provide case coordination coverage as directed.
• Act as a mentor for new employees and complete IRC’s orientation and training sessions.
• Visit Level 2, 3, and 4 residential facilities and day programs as assigned.
• Participate in at least one annual Quality Assurance evaluation/audit of a community care facility, health care facility, or day program.
• Complete administrative requirements daily, including Purchase of Service forms, updating consumer files, and entering Target Case Management (Title 19) notes to secure at least 400 units per month.
• Ensure completion of at least 95% of required case-related paperwork within designated time frames.
• Facilitate the purchase of services identified in the IPP and prepare for compliance, eligibility, and administrative case reviews.
• Maintain and expand relevant knowledge by attending mandatory and authorized training sessions to earn Continuing Education Units (CEUs).
• Work effectively as part of a team, handle change, and adapt to interruptions, new priorities, and assignments.
• Organize travel efficiently to visit consumers, families, and vendors in a hybrid work environment (office, remote, and field).
• Utilize bilingual skills if applicable in all aspects of the job.
• Use office equipment appropriately, maintain a neat work area, and comply with safety rules and IRC’s Injury and Illness Prevention Plan.
• Utilize IRC’s IT systems securely and follow protocols and procedures.
• Uphold consumers’ rights and dignity in service provision and comply with IRC’s personnel policies.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university and one year of experience in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field.
• OR Master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
• Bilingual skills preferred but not required.
• Ability to establish and maintain effective working relationships and work cooperatively with others.
• Good attendance and punctuality.
• Ability to follow oral and written directions.
• Strong verbal and written communication skills.
• Possession of a valid California driver’s license, liability insurance, and a safe driving record, or ability to provide independent transportation.

Pay

Hourly range: $26.3130 - $40.8201

Benefits

Generous benefits package and employee perks available. View benefits package and perks.

Case Management Trainee Option

For candidates who meet the education requirement but lack the experience, a Case Management Trainee (CMT) position is available. This is a year-long trainee role requiring a Bachelor’s degree. Candidates are encouraged to apply for the Case Management Trainee position.