Consumer Service Representative

Consumer Service Representatives

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on color, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

Responsibilities

• Handle inbound phone calls and respond to customer inquiries submitted through Zendesk in a timely and professional manner.
• Manage and resolve customer inquiries submitted through Zendesk Support tickets.
• Research required information using available resources while adhering to the written procedure, guidelines, and resource tools.
• Provide accurate information regarding orders, product questions, returns, warranties, and shipping issues.
• Operate multiple computer software applications to search for resources tailored to meet customers' needs.

Requirements

• 3-5 years direct consumer service experience in a Wholesale/Retail environment
• Must have a High School Diploma
• Must be proficient in using Microsoft applications, including operating multiple applications simultaneously
• Employ strong active listening skills while typing and conversing with customers and company personnel
• Communicate with a positive, professional, empathetic, and customer-focused demeanor
• Approach tasks with a results-oriented mindset to meet performance standards and achieve goals set by the Manager
• Work as a team player, interacting with personnel in all departments