Consumer Sales Specialist

About the Role

The Consumer Sales Specialist is responsible for analyzing consumer needs, negotiating and closing deals, meeting sales targets, gathering feedback, educating customers, answering detailed questions about Generac products, and maintaining department expectations. The primary goal of this role is to drive sales of energy solutions and provide excellent customer service to both potential and current customers.

Responsibilities

• Analyze consumer needs and recommend suitable energy solutions
• Negotiate and close deals, handle complaints or objections efficiently to ensure customer satisfaction and retention
• Regularly achieve sales targets as set by management
• Gather and analyze feedback from consumers, sharing insights with internal teams to improve products and services
• Conduct daily outbound calls using predictive or preview mode to enhance the organization's close rate
• Educate customers on the growing home energy industry using a consultative approach
• Maintain departmental standards, including customer satisfaction, productivity, and adherence to company policies
• Answer detailed questions regarding Generac products
• Respond to inbound pre-sale questions over the phone
• Perform other duties as assigned

Requirements

• Associate's degree in related field or equivalent experience
• 1 year related experience within Sales, Retail, or Marketing

Qualifications & Skills

• Ability to understand consumer needs and provide appropriate solutions
• Strong problem-solving skills and ability to handle objections effectively
• Ability to interpret data, analyze results, and make recommendations
• Ability to work with a variety of stakeholders, including consumers, dealers, and contractors
• Ability to meet sales targets and work in a goal-oriented environment
• Strong organizational skills and attention to detail
• Ability to work autonomously and as part of a team

Work Environment

• Office environment with frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus
• Regularly required to talk, hear, and use hands to manipulate objects or controls
• Regularly required to stand and walk
• May occasionally stoop, bend, or reach above shoulders
• Must occasionally lift up to 25 pounds
• Occasional travel required