Consumer Sales Associate (St. Croix)

About the role

The Consumer Sales Associate will guide Customers through the purchase decision and activation process of all One Communications's product offerings, provide equipment support, and assist with minor equipment selections and troubleshooting.

Responsibilities

• Sell the value of the Company’s products, service plans, and ancillary devices, equipment, and accessories
• Meet set monthly sales targets and quotas as set
• Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup
• Aid Customers in signing up for Tech-assisted services and through contracted repair vendors
• Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)
• Build Customer confidence by making the store experience interactive, engaging, and reassuring
• Maintain a positive TEAM environment by communicating effectively, possessing great organizational skills, leading by example, and encouraging others
• Make the most effective use of store displays and interactive devices for customers
• Complete paperwork and sales reports as they relate to store opening and closing
• Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives
• Maximize sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
• Perform other duties as required

Requirements, Knowledge, Skills And Abilities

• At least two (2) years’ Customer-facing experience
• At least one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred
• Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
• Excellent oral and written skills
• Experience in the Communications industry, as well as current and emerging technologies
• Strong interpersonal skills for interfacing with customers
• Ability to work in a service-oriented, fast-paced team environment
• Ability to listen carefully and actively
• Ability to meet established sales targets
• Excellent oral and written skills
• Bilingual proficiency is a plus
• Computer literacy, with an aptitude for learning communication products and services
• Knowledge of Microsoft Office Suite

Qualifications

• High School Diploma, GED, or relevant experience
• Some college preferred
• Minimum of one (1) year of retail, sales, or customer service experience