Consumer Representative A (Commercial Connections)

We are presently seeking 2 Consumer Representative A’s (Commercial Connections) for openings in Buffalo.

Pay

$39.62 per hour

Benefits

• Medical, dental, and life insurance
• 401(k) plan
• Vacation
• Tuition assistance

Responsibilities

Under general supervision in the Electric Connections department, to develop knowledge of, become familiar with, and assist in:

• the fulfilment of customer applications for new and upgraded electric service requests, general inquiries, and special service requests in accordance with the Company’s tariff
• the active management of customer requests throughout the Company’s end-to-end electric service delivery process in a manner that will meet or exceed customer expectations

As proficiency progressively increases, perform duties such as:

• Act as the customer or trade ally’s primary point of contact for assigned customer requests
• Respond timely and effectively to customers, trade allies, and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements
• Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures, and service level agreements
• Determine applicable tariff rules for assessing customer rates and cost responsibility; prepare flat rate Contribution in Aid of Construction (“CIAC”) estimates and reconciliations
• Coordinate and deliver electric service request agreements, tariff forms, and associated non-utility billing estimate quotations and reconciliation invoices
• Effectively communicate Company expectations, including but not limited to customer submittal requirements, easement requirements, construction payment responsibilities, and estimated design, engineering, and construction schedule timeframes
• Comply with all Company, Function, and Departmental Policies and Procedures

Requirements

• Degree in business, management, engineering, project management, technology, or other related discipline; or at least 2 years of experience in a customer support role (electrical distribution customer, design, project management, or construction roles preferred)
• High School Diploma or equivalent required
• Acceptable working knowledge of elements of polyphase electrical theory (the Company may require testing to demonstrate this knowledge)
• Ability to effectively communicate in writing and verbally with groups
• Strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines
• Ability to take personal responsibility for correcting problems promptly
• May be required to provide and use personal transportation subject to reimbursement on a mileage basis. In such cases, the employee must furnish evidence of automobile insurance coverage deemed satisfactory by the Company and meet all Company requirements for driving at work.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates job qualifications and characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.