Consumer Relations Representative

Key Responsibilities

• Respond to incoming consumer calls, emails, letters and other contacts in a timely, professional, and friendly manner, entering complete case information for each interaction accurately into the database, and providing follow-up consumer communication as needed.
• Support products, marketing programs and company initiatives.
• Understand and communicate product features and benefits: key business practices, and subjects at the heart of the company’s mission through a broad knowledge base relating to our products, ingredients, dairy farming, health and nutrition, environmental responsibility and sustainability issues, and marketing promotional programs.
• Resolve consumer concerns to a positive outcome with professionalism and empathy, aiming to protect the interests of both the consumer and the company.
• Maintain accurate and timely records of consumer interactions within the Consumer Relations database, ensuring data integrity and consistency.
• Assist with the fulfillment of consumer coupons and promotions.
• Perform other duties as assigned.

Requirements

• A high school diploma is required.
• Some college preferred.
• 2+ years of contact center experience is required.
• Must have strong verbal and written communication skills adaptive to a broad range of audiences.
• Must be consistently upbeat, balanced, thoughtful and concerned when dealing with any of our outside constituencies.
• Detail oriented, accurate, and able to multi-task.
• Good computer skills including experience with Microsoft Word, Excel, and Outlook.
• Requires the ability to build and maintain working relationships.
• Ability to prioritize and meet deadlines within specified time constraints.
• Ability to operate in a team environment.
• Ability to adapt in a changing work environment.

Qualifications

• Bilingual in English and Spanish is a plus.

Work Conditions

• Extended hours may be necessary depending on the project needs.
• To fulfill these responsibilities, tools such as a computer and / or allowance(s) will be provided.
• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.

Benefits

We offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement.

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Skills

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Benefits

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