Consumer Loan Specialist - Sales Customer Service

Overview

This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! We are also offering a $2,500 Sign On Bonus!

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Affords assistance to potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Answers incoming phone calls; checks branch’s voicemail.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
• Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products.

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Company Information

• We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service.
• We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year!
• Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance.
• We are dedicated to serving our customers, identifying lending options that fit each of their unique needs, and giving back to our communities.
• We work to provide a clear career path and many growth opportunities for all of our team members.
• We show our appreciation for our employees by offering great benefits and competitive pay and by rewarding performance.