Consumer Loan Specialist - Sales Customer Service

Join a growing financial services company that rewards performance and contributes to its community. This role offers a base salary of $32,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.

About the role

As a Consumer Loan Specialist, you will be a key team member in the branch, ensuring a positive customer experience while originating consumer loans, completing applications, building relationships, and meeting sales goals. The ideal candidate is professional, outgoing, reliable, and has excellent communication skills.

About Republic Finance

For over 70 years, Republic Finance has helped customers meet personal finance goals through flexible lending options and exceptional service. Serving over 300,000 customers across 250+ communities, we expand into new states annually. Our core values—focusing on our team, customers, and performance—guide everything we do. We’re committed to community impact through philanthropic efforts like volunteer opportunities, food drives, and an annual fundraiser for St. Jude Children’s Research Hospital. Our supportive culture fosters career growth, competitive pay, and performance-based rewards.

Responsibilities

• Originate new loan business with new and existing customers.
• Evaluate customer needs and recommend optimal loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers; follow up with pending applicants.
• Explain the loan process, answer product questions, and assist potential borrowers.
• Resolve customer concerns and collaborate with management on problem loans.
• Close loans, assemble loan folders, and handle miscellaneous tasks.
• Meet or exceed loan goals consistently.
• Manage day-to-day servicing of a complex consumer loan portfolio.
• Apply analytical skills to resolve customer issues efficiently.
• Process insurance claims, follow-ups, and payments daily; maintain an insurance log.
• Deliver excellent customer care through daily transactions, inquiries, and problem resolution.
• Answer incoming calls and check branch voicemail.
• Build trust with customers and staff by embodying company values, policies, and compliance standards.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (e.g., retail, goal-oriented, or incentive-based roles).
• Professional demeanor, positive attitude, and strong communication and customer relations skills.
• Ability to thrive in a fast-paced, goal-driven, team environment.
• Strong prioritization skills with attention to detail.
• Basic computer skills and familiarity with Windows and Microsoft Office.
• Must pass criminal background check, credit history review, and pre-employment drug screen.
• Eligibility for insurance licensing to sell voluntary products (based on state department of insurance background check).

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start, plus 1 additional personal day.
• 401(k) with company match after one year.
• Company-provided life insurance and long-term disability.
• Employee Assistance Program (confidential mental health support).
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic opportunities, including an annual St. Jude Children’s Research Hospital fundraiser.
• Monthly incentive bonus pay.
• Internal promotion opportunities.

Pay

$32,000 base salary (paid hourly) plus uncapped monthly bonuses averaging $8,000 annually.