Consumer Loan Servicing Representative

Major Duties And Responsibilities

• Answers incoming phone calls and chats about servicing current consumer loans
• Affords members by taking payments over the phone through SWBC
• Affords members with payment options, set up and changes
• Completes requests for payment reversals/recasts
• Completes skips and due date change requests
• Gathers loan information and files Gap and CUNA claims
• Affords members with questions on loan products, promotions, and offers
• Completes Q2 digital banking messages
• Performs other duties as assigned to support effective department operations

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as requested

Requirements

• Minimum High School degree or equivalent
• Minimum 1-year financial institution experience
• Customer Service experience preferred
• Demonstrated Knowledge: Strong verbal and written communication skills
• Computer skills including Microsoft products
• Knowledge of DNA core financial platforms desired
• Ability to work in a fast-paced environment and manage multiple tasks
• Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Physical Requirements

• Ability to sit and stand
• Answer calls
• Operate computer
• Interact with internal employees and members on the phone
• Travel to designated offices
• Lift up to 20 lbs.

Benefits

• Low-cost medical (as low as $20 a paycheck)
• Dental insurance
• Vision insurance
• Quarterly bonuses
• Generous vacation and sick time hours
• Paid leave options
• Up to 6% 401k contribution
• Tuition reimbursement