Consumer Loan Recovery Manager

About the role

The Consumer Loan Recovery Manager is responsible for managing the recovery lifecycle of late-stage delinquent and charged-off secured consumer loans, with a primary focus on auto loans and single-family real estate. This role oversees repossession, foreclosure, asset liquidation, and post-charge-off recovery strategies, including the marketing and sale of Real Estate Owned (REO) properties. The position aims to maximize recovery value, minimize losses, and ensure full regulatory and legal compliance while maintaining a disciplined, customer-sensitive approach.

Responsibilities

• Lead recovery efforts for late-stage delinquent and charged-off auto and mortgage/home equity loan portfolios.
• Design and execute liquidation strategies including repossession, foreclosure, settlement, and deficiency recovery.
• Analyze portfolio performance, severity trends, and recovery timing to improve net recovery outcomes and oversee asset valuation strategies to ensure accurate recovery expectations.
• Oversee REO marketing strategies, including pricing, listing, property repairs and ensuring properties are properly maintained, insured, and compliant with local regulations during holding period.
• Ensure strict adherence to all applicable laws and regulations, including FDCPA, CFPB, UDAAP, State foreclosure and repossession laws.
• Lead, supervise, and motivate team members while supporting cross-functional collaboration within the company. Foster a positive, inclusive and results-driven team environment.
• Lead the team through process improvements and system / procedure updates by clearly communicating to ensure smooth adoption across the team.
• Conduct regular performance reviews, provide ongoing coaching and implement development plans.
• Use data insights to identify opportunities for process improvements and enhanced efficiency.

Requirements

• Bachelor's Degree or the equivalent experience in Specialty Finance, Business Administration, or Accounting.
• 5 or more years secured loan collections, loss recovery, default management.
• 2 or more years management / leadership experience.
• 3 or more years ICE / MSP servicing platform and/or Salesforce.

Qualifications

• Comprehensive background in secured asset recovery and collateral liquidations.
• Strong understanding of legal and regulatory frameworks.

Skills

• Comprehensive background in secured asset recovery and collateral liquidations.
• Strong understanding of legal and regulatory frameworks.

Benefits

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA. Additional Compensation Components: This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Pay

$91,000.00 - $151,600.00 annually.

Schedule

Full-time, Hybrid.