Consumer Lending Sales Specialist - Full Time

Brand: Advance America – Radcliff, KY (211 N. Dixie Blvd., Ste. B, 40160). Bi-lingual Spanish is a plus.

About the role

Since 1997, Advance America has helped millions of hardworking people with personalized financial solutions. As a Consumer Lending Sales Specialist (CLSS), you will deliver exceptional customer service while achieving individual and branch sales goals in a performance-based, hands-on environment. This role actively contributes to branch success through sales, marketing, and compliance efforts, all while adhering to federal and state regulations and company policies.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
• Deliver exceptional customer experience while managing a growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Support branch financial objectives and performance metrics.
• Maintain strict adherence to company policies, state and federal regulations.
• Ensure accurate cash controls and security procedures.
• Maintain precise customer documentation and transaction records.
• Conduct and document collection activities.
• Follow Loss Prevention (LP) Standards.
• Foster a positive team environment while supporting colleagues to enhance customer experience.
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required; one year of experience in sales, retail, banking, or collections preferred.
• Strong math skills, including the ability to count cash.
• Professional verbal communication by phone and in person.
• Ability to read, write, evaluate, and apply complex and detailed information.
• Ability to work alone on occasion.
• Professional social skills and ability to interact effectively with customers and colleagues.
• Ability to negotiate payment terms and communicate loan requirements clearly.
• Understanding of and ability to ensure compliance with policies, procedures, and laws governing the industry.
• Proficiency in computer programs required to process customer transactions.
• Ability to follow procedures in the normal course of business.
• Ability to develop and maintain business relationships.
• Must be 18 years or older (19 in AL), eligible to work in the USA, and able to pass a criminal background check and Motor Vehicle Report (MVR).
• Valid driver’s license and access to insured, reliable transportation for tasks including banking, marketing, and staffing coverage within the division.
• Ability to travel within the division for marketing, staffing, special events, and banking responsibilities.
• Regular and punctual attendance; schedules may change to accommodate business needs, and overtime may be required.

Physical Requirements

• Standing for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling.
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Typing, data entry, and use of office equipment including computers.
• Grasping and transferring items between hands and/or to another person or receptacle.
• Housekeeping/cleaning duties (e.g., vacuuming, dusting, cleaning windows, bathrooms) including exposure to cleaning chemicals.
• Ability to be physically present at and complete the requirements of the position at any branch within the division.
• Exposure to outdoor elements as encountered in daily life.

Benefits

• Competitive wages.
• Health and life benefits.
• 401(k) Savings Plan with company match.
• Paid parental leave.
• Company-paid holidays.
• Paid Time Off, including volunteer time.
• Tuition reimbursement.
• Business casual environment.
• Rewards and recognition program.
• Employee Assistance Program.

Attire

Employees may wear polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.