Consumer Lending Sales Specialist - Full Time

About the Role

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing a growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

Qualifications

• High School Diploma or equivalent required; some college preferred
• Sales and/or customer service experience required, or equivalent experience
• One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections

Skills

• Strong math skills, including the ability to count cash
• Professional verbal communication by phone and in person
• Ability to read, write, evaluate, and apply complex and detailed information
• Ability to work alone on occasion
• Ability to interact professionally and exhibit appropriate social skills
• Ability to negotiate payment terms and effectively communicate loan requirements
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees
• Ability to use computer programs required to process customer transactions
• Ability to follow procedures in the normal course of business
• Ability to develop and maintain business relationships

Physical Requirements

• Standing for long periods of time
• Sitting occasionally
• Walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation
• Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time
• Typing, data entry, grasping, transferring items between hands and/or to another person or receptacle
• Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals)
• Use of office equipment to include computers
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division

Benefits

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

Bi-Lingual Spanish is a plus!! Address: 671 W. Karsch Rd., Farmington, Missouri, United States - 63640

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.