Consumer Lending Origination Specialist - Rochester, NH

About the role

We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking an Origination Specialist who will serve as the first point of contact for members seeking consumer lending solutions.

Responsibilities

• Guide members through the loan application process from initial inquiry to contract preparation, ensuring a seamless and positive experience.
• Originate consumer loan applications accurately and efficiently.
• Respond promptly to inbound member calls, web messages, and email inquiries, delivering timely and professional service.
• Conduct regular outbound calls to members with approved loan applications to drive engagement, obtain required documentation, and improve pull-through rates.
• Promote and sell loan protection products, including Credit Life, Credit Disability, Guaranteed Asset Protection (GAP), and Mechanical Breakdown Protection (MBP).
• Product match additional loan and deposit (share) products to strengthen member relationships and meet individual and organizational goals.
• Maintain a thorough understanding of all lending policies, procedures, and current promotions.
• Evaluate vehicle loan documentation in accordance with fraud prevention protocols, including validating dealership legitimacy and identifying potential risks.
• Prepare and distribute loan documents and contracts in a timely and accurate manner.
• Meet or exceed established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Requirements

• High school diploma or equivalent required; additional education or relevant industry experience preferred.
• Strong communication skills, both verbal and written.
• Proven ability to multitask and manage a high volume of member interactions.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work in a fast-paced, goal-driven environment.
• Knowledge of lending regulations and compliance standards is a plus.

Qualifications

• Experience in a customer service or lending environment is a plus.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Ability to maintain confidentiality and adhere to regulatory requirements.

Skills

• Excellent communication skills, both verbal and written.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced, goal-driven environment.
• Knowledge of lending regulations and compliance standards.

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Free identify theft protection through IdentityForce©
• Tuition reimbursement.
• Training and career growth opportunities.

Pay

Starting at $26.93 per hour. Flexible based on experience.

Schedule

Full time, 11:30am – 8:00pm, rotating Saturdays.