Consumer Lending Associate

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications.
• Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Qualifications

• Minimum of one (1) year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.

Benefits

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

Pay

USD $18.00 - USD $21.00 /Hr.

Schedule

Monday, Wednesday, Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM
Saturday hours required seasonally and as business needs require.

Physical Demands

• Frequently sit for extended periods.
• Reach with hands and arms.
• Operate computer and phone systems.
• Talk or hear.
• Occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.