Consumer Lending Associate

About the Role

Join Mariner Finance as a customer-facing, sales-oriented team member. This role involves working directly with customers to understand their financial needs, present lending solutions, manage account relationships, and contribute to business success. It's ideal for someone who is goal-oriented, outgoing, resilient, and motivated by success.

Opportunities

• Growth, advancement, promotions, and raises
• High-quality, company-provided leads and marketing support
• Base salary plus uncapped bonus in a sales-driven environment
• 15 days PTO and 11 public holidays

Responsibilities

• Make outbound calls to develop business, follow up on opportunities, and support account relationships
• Support branch growth by meeting or exceeding individual and branch performance goals
• Build relationships with current and potential customers through respectful, solution-focused communication
• Consult with customers to understand needs and identify appropriate lending options
• Process loan applications and gather required credit, income, and financial information
• Present loan solutions and available products clearly, confidently, and compliantly
• Educate customers on loan terms, payment expectations, account requirements, and available services
• Help customers resolve account concerns, make payment arrangements, and stay on track
• Positively impact customer service, credit quality, and branch profitability
• Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations
• Learn Federal, State, and Local consumer laws to ensure compliant actions
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions
• Perform additional functions as needed to provide consistent quality customer service

Requirements

• 1+ years of experience in a sales position
• Highly motivated with an interest in the consumer finance industry
• Capable of sustaining or exceeding individual sales goals
• Excellent written and verbal communication skills
• Ability to leverage and learn new sales platforms and cutting-edge technologies
• Complete functions in a timely manner while maintaining accuracy
• High school diploma or equivalent
• Must be able to obtain any essential licenses required by the state

Preferred Qualifications

• 1 year of outbound calling experience
• Experience in lending, consumer loans, or collections
• Bachelor’s degree

Skills

• Goal-oriented, outgoing, resilient, and motivated by success
• Comfortable making outbound calls, asking questions, and listening carefully
• Capable of uncovering customer needs and presenting solutions
• Confident engaging warm leads, building rapport, overcoming objections, and closing sales
• Ability to handle multiple tasks and deadlines simultaneously
• Professional during challenging conversations
• Coachable, accountable, and team-oriented
• Thrive in a fast-paced environment

Pay

USD $18.00 - USD $22.00 per hour (base) plus uncapped bonus.

Schedule

• Monday, Wednesday, Thursday: 9:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 7:00 PM
• Friday: 9:00 AM - 5:30 PM
• Saturday hours required seasonally and as business needs require

Physical Demands

• Frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear
• Occasionally required to move about the office
• Must be physically present in the office
• Must occasionally lift and/or move up to twenty (20) pounds
• Specific vision abilities required include close vision and the ability to adjust focus