Consumer Lender - Support

About the role

Looking to relocate to Midland MI? This role might be the right fit for you! We are looking for an experienced Consumer Lender - Support specialist to join a team on a Contract to Permanent basis. This role focuses on mortgage servicing support, investor reporting accuracy, and remittance coordination across loan portfolios. The ideal candidate brings strong analytical ability, hands-on servicing system expertise, and a solid understanding of investor guidelines, reconciliations, and cash activity.

Responsibilities

• Review individual loan records to identify and resolve reporting issues before scheduled investor remittance deadlines.
• Produce, verify, and submit investor reporting data to support accurate portfolio-level reporting and funding activity.
• Coordinate remittance processing in alignment with investor requirements and established servicing timelines.
• Reconcile investor portfolio balances and custodial accounts to confirm completeness, accuracy, and compliance.
• Investigate and address reporting variances, remittance breaks, and investor questions through detailed research and follow-up.
• Prepare supporting cash transactions, wire activity, and general ledger entries tied to investor reporting operations.
• Work closely with investor accounting and servicing teams to eliminate reconciling items and resolve day-to-day operational exceptions.
• Contribute to servicing transfers, new investor onboarding, loan sale activity, and repurchase-related support as needed.
• Provide documentation and analytical support for audits, regulatory reviews, and internal compliance examinations.

Requirements

• At least five years of experience in mortgage servicing, investor reporting, loan accounting, or a closely related servicing operations function.
• Hands-on experience with mortgage servicing technology platforms used for servicing operations and reporting.
• Working knowledge of investor reporting rules, remittance practices, and mortgage servicing requirements.
• Understanding of loan-level accounting, account reconciliation, and cash management processes.
• Advanced Microsoft Excel skills, including pivot tables, conditional formatting, and data analysis for reconciliation work.
• Strong analytical, organizational, and problem-solving skills with a high degree of accuracy and attention to detail.
• Ability to manage multiple deadlines, communicate effectively, and work independently in a fast-paced environment.
• Associate’s or bachelor’s degree in Accounting, Finance, Business, Mortgage Banking, or a related field is preferred.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan eligibility for hired contract/temporary professionals