Consumer Insights Researcher (Remote - Bay Area)

Responsibilities

• Plan and execute qualitative and quantitative research studies using appropriate methodologies, including interviews, surveys, usability testing, product evaluations, diary studies, focus groups, and field research.
• Partner with cross-functional stakeholders to define research objectives, project scope, timelines, and deliverables.
• Develop research plans, screeners, discussion guides, questionnaires, and other study materials.
• Design and analyze surveys using mixed-method research approaches.
• Conduct user interviews, focus groups, usability studies, and fieldwork to gather actionable insights.
• Manage third-party research vendors, including project coordination, quality oversight, and deliverable management.
• Collect, synthesize, and analyze research data to identify trends, opportunities, and recommendations.
• Translate research findings into clear, actionable insights for product, design, and business stakeholders.
• Develop reports, presentations, and executive-ready research deliverables tailored to stakeholder needs.
• Advise teams on next steps, research implications, and follow-up learning opportunities.
• Maintain research documentation, repositories, and knowledge-sharing resources.
• Utilize AI-powered research tools and efficiency platforms to improve research processes and insights generation.
• Support iterative product and customer experience improvements through ongoing research initiatives.

Qualifications

• 8-10 years of experience in UX research, consumer research, market research, insights, or related research roles.
• Experience selecting and applying appropriate qualitative and quantitative research methodologies.
• Strong mixed-method research experience with a quantitative focus.
• Expertise in survey design, survey analysis, and statistical interpretation.
• Experience conducting user interviews, focus groups, usability testing, and field research.
• Strong experience synthesizing research findings into actionable recommendations.
• Experience managing external research vendors and agency partners.
• Proficiency with AI-powered research tools and productivity platforms (e.g., Claude and similar tools).
• Strong analytical and critical-thinking skills.
• Excellent written, verbal, and presentation skills.
• Ability to communicate complex findings to both technical and non-technical audiences.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong organizational and project management skills.
• Experience in maintaining research documentation and knowledge repositories.

Preferred Qualifications

• Degree in a social sciences field or related discipline.
• Experience researching consumer electronics, hardware products, wearables, or consumer packaged goods.
• Shopper insights or retail research experience.
• Experience with tracking studies, TURF analysis, or conjoint analysis.
• Prior experience supporting large technology organizations or similar research environments.
• Experience using advanced research analytics and consumer insight methodologies.