Consumer Information Representative (Hybrid) #260617-2035AR-001

About the role

The State of Connecticut Department of Housing (DOH) seeks a Consumer Information Representative to handle inquiries from constituents, including legislators and state employees. These inquiries often involve urgent housing-related issues.

Responsibilities

• Receives consumer complaints and inquiries by phone, in writing, and in person.
• Independently investigates complaints or conducts research in response to inquiries, determining proper course of action or referral.
• Provides technical assistance and responds to technical consumer inquiries.
• Contacts individuals and companies by phone or in writing to notify them of complaints and request information regarding consumer’s/claimant’s problems.
• Reviews applicable statutes, regulations, and previous decisions of the agency to determine whether violations may have occurred or to determine appropriate action to be taken.
• Keeps records and writes reports.
• Makes appropriate referrals.
• Gathers information from consumers and assistance resources.
• Interprets and applies laws and regulations relating to consumer complaints or technical inquiries.
• Utilizes computer software.

Requirements

• Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.
• Experience with the functions and responsibilities of multiple state agencies.
• Experience using Microsoft applications, including Outlook, Excel, Word, and Teams.
• Experience working with confidential and time-sensitive information.
• Experience working in a high-volume, deadline-driven environment while managing multiple priorities simultaneously.
• Experience providing customer service via phone, email, and online submissions.

Qualifications

• Knowledge of functions of regulatory agencies and other sources of consumer assistance.
• Interpersonal skills.
• Oral and written communication skills.
• Conducting investigations or research skills.
• Ability to make appropriate referrals.
• Gather information from consumers and assistance resources.
• Interpret and apply laws and regulations relating to consumer complaints or technical inquiries.
• Utilize computer software.

Skills

• Interpersonal skills.
• Oral and written communication skills.
• Conducting investigations or research skills.

Benefits

Visit our new State Employee Benefits Overview page!

Pay

$72,852* - $92,295/year (*New state employees start at the minimum)

Schedule

Monday - Friday, Full-time (40 hours per week), First shift (8:00 AM - 4:30 PM), Hybrid position (telework and in office)

Benefits

Professional growth and development opportunities, A healthy work/life balance to all employees

Employer Information

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

How to Apply

Click on a link below to apply for this position:

• Fill out the Supplemental Questionnaire and Application NOW using the Internet.