Consumer Experience Specialist I- **Local to Colorado Only**

Job Description

Solves consumer inquiries accurately and promptly.

Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

Affirms supported department schedules to maximize resource utilization and avoid scheduling conflicts.

Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Knowledge, Skills, And Abilities

• Articulates the mission of AdventHealth and the Customer Care Center [Required]
• Shows strong attention to detail and takes initiative to resolve inquiries and issues [Required]
• Displays a personal commitment to promoting and providing excellent customer service [Required]
• Shows demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Desires to continuously learn, improve service delivery, and work in a team environment [Required]
• Shows ability to listen and document notes simultaneously [Required]
• Shows ability to read, analyze, and interpret verbal and written instruction [Required]
• Remains calm under pressure and exhibits a desire to adapt quickly to change and balance multiple priorities in a fast-paced environment with changing priorities [Required]
• Shows ability to effectively present information and respond to questions from consumers, peers, and management [Required]
• Shows ability to define problems, collect data, establish facts, and draw valid conclusions [Required]
• Shows demonstration of organizational, time management, and priority setting skills [Required]
• Builds trust, respect, and credibility with all partners through full, honest, consistent, and coordinated communication [Required]
• Shows regular, consistent, and punctual attendance [Required]
• Shows effective communication in English, both orally and in writing [Required]
• Shows computer proficiency in Microsoft Office Suite programs and basic keyboard typing skills [Required]
• Shows technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Shows bilingualism in Spanish [Preferred]
• Shows medical terminology knowledge [Preferred]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field Of Study: N/A [Required]

Work Experience

• 1+ year prior experience in a call center or customer service environment [Required]

Physical Requirements

View physical requirements

Pay Range

$19.58 - $31.32