Consumer Experience Specialist

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - "Our Promise To You" paragraph: could be About the role? Actually it's about company culture. Could be "About the role" or maybe "About AdventHealth". The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role for the introductory paragraph. - Responsibilities: list of duties under "Job Description". Those bullet points: Resolves consumer inquiries accurately and promptly. etc. So we can put those in

• . - Requirements: maybe "Knowledge, Skills, And Abilities" list. Those are required skills. Could be placed under Requirements or Skills. The instruction says we can have Requirements and Skills separate. We need to decide. The posting has "Knowledge, Skills, And Abilities" list with many items marked [Required]. Also "Education" and "Work Experience". Also "Licenses And Certifications". Also "Bilingual in Spanish [Preferred]" etc. Also "Physical Requirements" link. We need to preserve all substantive info. We'll create sections: - About the role: the promise paragraph. - Responsibilities: the job description bullet list. - Requirements: maybe combine Education, Work Experience, Licenses And Certifications, Physical Requirements? But we could also have Qualifications for education/experience, Skills for abilities, Benefits for benefits, Pay for pay range, Schedule for schedule. Let's map: - About the role: introductory paragraph. - Responsibilities: job description bullets. - Qualifications: Education (High School Grad or Equiv [Required]; Associate Preferred), Work Experience (1+ year prior experience in a call center or customer service environment [Required]), Licenses And Certifications (Certified Medical Interpreter (CMI) [Preferred]), Physical Requirements (link). Also maybe "Field Of Study N/A" but that's not substantive; we can ignore. - Skills: Knowledge, Skills, And Abilities list (all required items). Also Bilingual in Spanish [Preferred], Medical terminology knowledge [Preferred] could go under Skills as preferred. - Benefits: list of benefits: "All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits". That's a benefits list. - Pay: Pay Range $17.28 - $27.65. - Schedule: "Schedule Full time Shift 24 Hours (United States of America)". Also address info maybe not needed. Could include location but not required. The schedule section: we have full time shift 24 hours. That's schedule. We must not include boilerplate like EEO, etc. Remove navigation etc. We must not repeat job title as heading. Not present. We must not include Job ID etc. We must not include sections with filler like "commensurate with experience". Not present. We need to ensure we only output HTML fragment, no /, no markdown fences. Let's craft:

  About the role

  Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

  Responsibilities

  • Resolves consumer inquiries accurately and promptly.
  • Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
  • Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
  • Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
  • Maintains current and thorough knowledge of all educational materials necessary to perform department services.
  • Researches issues thoroughly and takes appropriate action to promptly resolve them.
  • Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
  • Achieves individual key department performance objectives, such as quality assurance and productivity.
  • Performs other duties as assigned.

  Qualifications

  • Education: High School Grad or Equiv [Required]; Associate [Preferred]
  • Work Experience: 1+ year prior experience in a call center or customer service environment [Required]
  • Licenses and Certifications: Certified Medical Interpreter (CMI) [Preferred]
  • Physical Requirements: Physical Requirements

  Skills

  • Ability to articulate the mission of AH and the CxC [Required]
  • Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
  • Demonstrated personal commitment to promoting and providing excelled customer service [Required]
  • Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
  • Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
  • Ability to listen and document notes simultaneously [Required]
  • Ability to read, analyze, and interpret verbal and written instruction [Required]
  • Maintains high energy and positive attitude [Required]
  • Ability to remain calm under pressure [Required]
  • Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities [Required]
  • Ability to effectively present information and respond to questions from consumers, peers and management [Required]
  • Ability to define problems, collect data, establish facts and draw valid conclusions [Required]
  • Demonstrate organizational, time management and priority setting skills [Required]
  • Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication [Required]
  • Demonstrates regular, consistent and punctual attendance [Required]
  • Effective communicator in English, both orally and in writing [Required]
  • Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required]
  • Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
  • Bilingual in Spanish [Preferred]
  • Medical terminology knowledge [Preferred]

  Benefits

  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Time Off from Day One
  • 403-B Retirement Plan
  • 4 Weeks 100% Paid Parental Leave
  • Career Development
  • Whole Person Well-being Resources
  • Mental Health Resources and Support
  • Pet Benefits

  Pay

  Pay Range: $17.28 - $27.65

  Schedule

  Full time, Shift 24 Hours (United States of America)

  We also have address info but not required; could be omitted as not part of sections. The instruction: do not put Job ID/requisition numbers as headings — fold minor metadata into a short

  or drop it. Address could be minor metadata; we could drop it. Probably okay to drop. Check we didn't include any boilerplate: removed EEO, background screening link? Actually we kept Physical Requirements link; that's okay. The background screening requirement text is boilerplate? It's specific to Florida law; maybe we should keep? It's not a benefit or schedule; it's a requirement. Could be placed under Qualifications or Requirements. But we already have Qualifications. Could add a bullet: "Background Screening Requirement (Florida Law): Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law." That's substantive. Let's add under Qualifications. Also we have "Additional Information N/A" - drop. We must not include "Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances." The latter part is EEO boilerplate; we should drop that. Keep the first sentence about background screening requirement. Add to Qualifications list. Let's adjust Qualifications:

  • Education: High School Grad or Equiv [Required]; Associate [Preferred]
  • Work Experience: 1+ year prior experience in a call center or customer service environment [Required]
  • Licenses and Certifications: Certified Medical Interpreter (CMI) [Preferred]
  • Physical Requirements: Physical Requirements
  • Background Screening Requirement (Florida Law): Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
  Now ensure no duplicate content. Check we didn't miss any substantive info: The "Schedule Full time Shift 24 Hours (United States of America)" we captured. Address omitted; maybe we could include location under About the role? But not needed. Check we didn't include "Field Of Study N/A" - drop. Check we didn't include "Work Experience 1+ year prior experience in a call center or customer service environment [Required]" we have. Check we didn't include "Education High School Grad or Equiv [Required] Associate Preferred]" we have. Check we didn't include "Licenses And Certifications Certified Medical Interpreter (CMI) [Preferred]" we have. Check we didn't include "Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677" we have link. Check we didn't include "Pay Range $17.28 - $27.65" we have. Check we didn't include "Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law." we have. Check we didn't include "All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits" we have benefits list. Check we didn't include "Schedule Full time Shift 24 Hours (United States of America)" we have. Check we didn't include "Address 602 COURTLAND ST City ORLANDO State Florida Postal Code 32804" we dropped; maybe we could include as a short p under About the role?