Consumer Direct Loan Originator

About the role

Wintrust Mortgage, founded in 1981, helps customers achieve homeownership as a full-service, federally chartered lender with offices nationwide and lending capabilities in all 50 states. We offer a wide range of mortgage products, including conventional, FHA, and VA loans, and are uniquely positioned to meet evolving market needs. As part of Wintrust, a financial services company with over $66 billion in assets, we provide a supportive and growth-oriented environment.

Why join us?

• An award-winning culture: Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Comprehensive benefits package including medical, dental, vision, life, 401k with generous company match, and tuition reimbursement
• Family-friendly work hours
• 175+ community bank locations offering career growth and development opportunities
• Promote-from-within culture
• Entrepreneurial spirit and upward mobility

Responsibilities

• Proactively make outbound phone calls to potential and existing borrowers who have inquired about mortgage purchases or refinances
• Complete financial analyses and assess individual customer needs
• Research mortgage guidelines and structure loan options based on customers’ financial and personal needs
• Present mortgage options and provide guidance to help customers make informed decisions
• Assist customers in completing mortgage applications
• Obtain required documentation from customers to submit loan applications for processing
• Monitor loan application status and follow up with customers for additional documentation or status updates
• Collaborate with internal departments to ensure efficient processing, underwriting, and closing of loans
• Manage day-to-day transactions and relationships with customers and vendors
• Perform other duties as assigned

Requirements

• Associate’s or Bachelor’s degree preferred
• Experience in a call center environment with confident and poised communication skills
• Excellent interpersonal, organizational, written, and oral communication skills, including strong telephone etiquette
• Exceptional aptitude for math and financial analysis
• Sales experience preferred
• Ability to thrive in a fast-paced environment while maintaining a positive attitude
• Self-starter with motivation, energy, and strong time management skills
• Ability to determine priorities and meet deadlines
• Demonstrated integrity, ethics, accountability, responsibility, initiative, and teamwork
• Ability to work independently and take direction
• Working knowledge of computers, including MS Word, Excel, and the Internet
• Must meet all NMLS requirements

Benefits

• Medical, dental, and vision insurance
• Life insurance and accidental death and dismemberment coverage
• Short-term and long-term disability insurance
• Parental leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at a 5% discount
• Critical illness and accident insurance
• Transportation and commuting benefits
• Banking benefits
• Pet insurance

Pay

The minimum estimated hourly rate for this role is $15.00, with eligibility to earn monthly commissions. Actual pay may vary based on location, qualifications, skills, and experience.