Consumer Direct Loan Originator

Duties & Responsibilities

• Drives consumer lending origination and strengthens existing customer relationships through proactive, phone-based sales activities.
• Initiates outbound calls across multiple lead sources to introduce and originate Huntington products and services.
• Receives inbound consumer lending sales intent calls and determines right fit lending product solutions for existing and new customers.
• Clearly communicates the value of Huntington’s financial solutions and provides qualified referrals to specialized partners—such as Insurance and Mortgage—using available tools and technology.
• Applies effective questioning strategies to uncover customer needs, align solutions, and recommend suitable Huntington financial products and services.
• Consistently achieves an average of 80+ daily contact attempts through the leads management system.
• Demonstrates high energy, initiative, and a strong commitment to meeting departmental production goals.
• Maintains up-to-date knowledge of Huntington products, services, systems, technology, and regulatory requirements.
• Complies with all quality, risk, and regulatory standards; supports short-term inbound call coverage or additional outbound calling initiatives as needed.
• Follows a disciplined and structured approach to outbound calling to meet productivity expectations.
• Effectively manages sales pipelines and monitors progress through established tracking tools.
• Completes accurate, thorough, and compliant loan applications.
• Adheres to all Quality, Risk, Policy & Procedures, Learning Updates, and System requirements.
• Performs other duties and responsibilities as assigned.

Basic Qualifications

• A High School Diploma required
• A minimum of 2 years Financial Sales Experience required

Preferred Qualifications

• Branch Personal Bankers highly preferred
• 1 Year Home Lending experience – sales, retail branch, or consumer loan origination highly preferred
• Related financial product experience beneficial
• College or evidence of advanced education considered a plus
• Outbound call experience preferred
• Must possess excellent oral and written communication
• Comfortable with or enjoy outbound approach
• Must have a disciplined approach to time management
• Ability to work autonomously, yet as a team when needed and be a fit for the culture
• Ability to interact with all levels of the organization